FAQs
1. What is Pretty Tea Leaf?
Pretty Tea Leaf is an online destination for those seeking a blend of beauty and wellness through the art of tea. We specialize in unique tea blends like "Gorgeous Glow," crafted with a special mix of organic herbs known for their skin-enhancing qualities. Our teas are more than just a beverage; they're a step towards a more radiant and healthier you, embodying our commitment to natural beauty and well-being.
2. How long do I have to return a product?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
3. What are the conditions for a return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
4. How do I start a return?
To start a return, you can contact us at hi@prettytealeaf.com. Please note that returns will need to be sent to the address provided by our customer service team.
5. What if my item is defective or damaged?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Can I return perishable or personalized items?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
7. How long does it take to receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
8. What is the shipping policy?
Our shipping policy aims to provide you with the finest quality teas and excellent customer service. Here are some key points:
- All orders are processed within 1-2 business days, excluding weekends and holidays.
- Shipping charges are calculated based on the weight of your order and the destination.
- We offer several shipping options, including standard and expedited services.
- Estimated delivery times are provided at the checkout based on the selected shipping method and your location.
- We currently offer shipping within the [Country].
- International shipping times vary depending on the destination and customs processing.
- Customers are responsible for any customs duties or taxes applied by their country.
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- While we make every effort to deliver your order on time, shipping delays may occur due to unforeseen circumstances, such as weather conditions or customs issues.
- It is the customer's responsibility to provide accurate shipping information.
- In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 7 days of receiving your order.
9. How can I contact Pretty Tea Leaf?
If you have any further questions or concerns, you can contact us at:
Email: hi@prettytealeaf.com
We appreciate your understanding and support. Thank you for choosing us.
With love and tea,
Pretty Tea Leaf!